kakria Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context requires otherwise:

• "kakria" or "the Platform" refers to the online betting and casino service operated at kakria.org, including all associated sub-pages, mobile-optimised interfaces, APIs, and support channels.
• "Player" or "User" refers to any natural person who has registered a kakria account and is using the Platform in accordance with these terms.
• "Account" refers to the registered player account created via the kakria registration process, through which the player accesses all betting, gaming, deposit, and withdrawal functions.
• "Balance" refers to the total of real-money funds held in a player's kakria account wallet at any given time, excluding bonus funds unless otherwise stated.
• "Bonus Funds" refers to any promotional credit, free-bet credit, or matched-deposit credit awarded to a player's account that is subject to wagering requirements before conversion to withdrawable cash.
• "Wagering Requirement" refers to the minimum total stake that must be placed from a bonus award before any portion of that bonus may be withdrawn, as specified in the applicable promotion terms.
• "MFS" refers to Mobile Financial Services, specifically the Bangladeshi payment platforms bKash, Nagad, Rocket, and Upay, through which players may deposit and withdraw funds.
• "BST" refers to Bangladesh Standard Time, UTC+6, which is the reference time zone for all date- and time-sensitive provisions in these terms.
• "Prohibited Jurisdiction" refers to any country or territory from which access to and use of the kakria Platform is restricted under applicable laws or Platform policy.

These Terms & Conditions constitute a legally binding agreement between you (the Player) and kakria. They apply to all activities carried out through your kakria account, including but not limited to sports betting, live casino play, slots, crash games, wheel games, and any other product or feature made available on the Platform from time to time.

These terms are supplemented by additional product-specific rules, bonus terms, and the kakria Privacy Policy, all of which are incorporated by reference and form part of this agreement. In the event of a conflict between these Terms & Conditions and any product-specific rules, the product-specific rules will prevail in respect of that product only.

kakria reserves the right to amend these terms at any time. Continued use of the Platform following the publication of updated terms constitutes acceptance of the amended terms. Players are encouraged to review this page periodically. Material changes will be communicated via account notification or email where reasonably practicable.

Access to and use of the kakria Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and maintained throughout the duration of your account:

• Age: You must be at least 18 years of age. kakria operates a strict 18+ policy and will request documentary proof of age at registration or at any subsequent point. Accounts found to be held by persons under 18 will be closed immediately and all associated funds will be forfeited.
• Jurisdiction: You must be accessing the Platform from a jurisdiction in which online betting and casino activity is not explicitly prohibited under local law as it applies to the individual player. It is the player's sole responsibility to determine whether their use of the Platform is lawful in their location.
• Legal Capacity: You must have full legal capacity to enter into a binding contract. Persons subject to guardianship orders or similar legal restrictions on contractual capacity may not register an account.
• Self-Exclusion: You must not have applied for self-exclusion from the kakria Platform or any affiliated gambling service that would render your registration a breach of that exclusion agreement.
• Identity: You must register using your own true and complete identity. Registration under a false name, a pseudonym, or on behalf of another person is prohibited.

kakria reserves the right to verify eligibility at any time and to restrict, suspend, or close accounts where eligibility cannot be confirmed to the Platform's satisfaction.

Each player may hold only one kakria account. The registration of multiple accounts — whether under the same or different identities, email addresses, phone numbers, or payment methods — is strictly prohibited. Where duplicate accounts are identified, kakria will close all associated accounts and may forfeit any balances held within them.

During registration, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, residential address in Bangladesh, email address, and mobile phone number. You must promptly update your account details if any of this information changes.

kakria applies a Know Your Customer (KYC) verification process in line with responsible gaming and financial compliance obligations. You may be required to provide one or more of the following documents:

• A valid government-issued photographic identity document (National ID card, passport, or driving licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence).
• Proof of ownership of the payment method used for deposits (e.g., screenshot of registered bKash or Nagad account showing the account holder name).

Your account login credentials — username and password — are your responsibility. You must not share your login details with any other person. kakria will not be liable for any loss resulting from unauthorised access to your account that arises from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact kakria support immediately via live chat at [email protected].

kakria reserves the right to refuse any application for registration, or to close an existing account, without being required to give reasons, provided that any legitimate balance in the account at the time of closure is returned to the player via their registered payment method.

All financial transactions on the kakria Platform are conducted in Bangladeshi Taka (BDT, ৳). The Platform supports the following deposit and withdrawal methods:

Deposits: Funds deposited to your kakria account are available for wagering immediately upon confirmation. kakria does not charge any internal fees on deposits. Third-party MFS providers may apply transaction charges on their end, which are outside kakria's control.

Withdrawals: Withdrawal requests are processed in the order in which they are received. Withdrawals will ordinarily be returned to the same payment method used for the most recent qualifying deposit. kakria reserves the right to request identity verification documents before processing any withdrawal. Withdrawal of bonus funds is subject to the applicable wagering requirements having been met in full.

Transaction Limits: The minimum withdrawal amount is ৳500. Maximum withdrawal limits per transaction and per day are published in the account cashier section and may vary by payment method and account verification status. kakria reserves the right to adjust transaction limits at its discretion.

Returned Funds: In the event that a deposit cannot be credited to your account due to a technical error, the funds will be returned to the originating payment method within 3 business days. If you believe a deposit has not credited correctly, contact support immediately with your transaction reference.

kakria offers a range of promotional bonuses including but not limited to: welcome deposit bonuses, reload bonuses, free bets, cashback offers, and tournament prize pools. Each promotion is governed by specific terms published at the time of the offer. The following general conditions apply to all kakria bonuses unless the specific promotion terms expressly state otherwise:

• Bonuses are available to registered, fully verified players aged 18 and above only.
• Each eligible player may claim each welcome offer once only. Duplicate accounts created to claim a bonus multiple times will be treated as bonus abuse and will result in forfeiture of all bonuses and closure of all associated accounts.
• Wagering requirements must be met within the time period specified in the promotion terms. Uncompleted wagering requirements at the expiry of the promotion period will result in forfeiture of the bonus and any associated winnings.
• kakria reserves the right to determine which games and bet types contribute to wagering requirements, and at what percentage. Sports betting, live casino, slots, and crash games may contribute differently. Contribution rates are published per promotion.
• Minimum odds requirements apply to sports betting bonuses. Bets placed at odds below the stated minimum will not contribute to the wagering requirement of any active bonus.
• kakria reserves the right to modify, suspend, or withdraw any promotion at any time. Where a promotion is withdrawn after a player has already opted in, the player retains the right to complete any wagering requirement already in progress unless the promotion was withdrawn due to identified abuse.
• Bonuses are non-transferable and carry no cash value outside of the applicable wagering process.

All bets and game rounds on the kakria Platform are governed by product-specific rules published within each game or betting market interface. The following general rules apply across all products:

• Finality of Results: Once a bet has been accepted by the Platform or a game round has commenced, the outcome is final. Bets cannot be cancelled by the player except where an in-play cash-out feature is explicitly offered and the player exercises it within the permitted window.
• Errors and Malfunctions: In the event of a technical malfunction during a game round or bet settlement process, kakria reserves the right to void the affected round or bet and return the stake to the player's account. No claims for winnings arising from a provably erroneous display of odds, game outcome, or balance will be honoured.
• Odds Errors: Where sports betting odds are published in error at a manifestly incorrect value — commonly referred to as a "palpable error" — kakria reserves the right to void bets placed at those incorrect odds and return the stake to the player.
• Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all betting markets and casino games. These limits are displayed within the relevant interface and may vary by product, market, and account status.
• Settlement: Sports bets are settled on the official result declared by the relevant governing body (e.g., ICC for international cricket, BCB for BPL). Results from unofficial sources will not be used for settlement purposes. Any dispute regarding settlement must be raised within 72 hours of the official result being published.
• Abandoned Events: In the event that a sporting event is abandoned, postponed, or significantly altered (e.g., a reduction in overs in a cricket match), kakria will apply the rules published for that market type. Where no specific rule applies, affected bets will be voided and stakes returned.

The following activities are strictly prohibited on the kakria Platform and may result in immediate account suspension, permanent closure, and forfeiture of all balances without notice:

• Registration under a false identity or on behalf of another person.
• Use of automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with casino games outside the normal manual player interface.
• Collusion with other players to manipulate the outcome of poker or any other multi-player game.
• Exploitation of software bugs, platform errors, or pricing mistakes to obtain an unfair advantage. Players who identify such errors must report them to support immediately rather than exploiting them.
• Money laundering, structuring transactions to avoid reporting thresholds, or using the Platform to process funds derived from unlawful activity.
• Systematic bonus abuse, including but not limited to: creating multiple accounts to claim bonuses multiple times, coordinated hedging of bonus bets with another account, or any strategy specifically designed to extract bonus value without genuine play intent.
• Providing false or forged identity or address documents during the KYC verification process.
• Engaging in any form of chargebacks, payment reversals, or dispute filings with a payment provider in bad faith where the underlying transaction was valid and the player received the credited funds.

Where kakria has reasonable grounds to suspect prohibited conduct, it may freeze account funds pending investigation. Players have the right to provide evidence in their defence. Where the investigation concludes that a violation occurred, all balances — including any real-money balance — may be forfeited to the extent permitted by applicable law.

kakria reserves the right to suspend or permanently close a player account in the following circumstances, without prior notice where time-sensitive action is required:

• Breach of any provision of these Terms & Conditions.
• Failure to complete identity verification within the period requested.
• Reasonable suspicion of prohibited conduct as described in Section 8.
• A player's own request for self-exclusion or account closure under the responsible gaming provisions in Section 11.
• kakria's decision to withdraw services from a particular jurisdiction or market.

Where an account is closed due to a player's own request and there is no outstanding investigation or wagering requirement, any real-money balance at the time of closure will be returned to the player's registered payment method within 5 business days.

Where an account is closed due to a verified breach of these terms, kakria may retain any balance in the account to the extent necessary to cover demonstrable losses caused by the breach. The player will be notified of this decision and may request a review by contacting [email protected] within 14 days of the closure notification.

kakria collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

kakria applies 256-bit SSL encryption to all data transmitted between the player's device and the Platform. Stored personal data is protected by access controls and is not sold or disclosed to unauthorised third parties. kakria may share data with regulated third-party payment processors (such as bKash and Nagad), KYC verification service providers, and regulatory or law enforcement bodies where required by applicable law.

Players have the right to request a copy of the personal data held about them, to request correction of inaccurate data, and to request deletion of their data where no legal obligation requires kakria to retain it. Such requests should be directed to [email protected].

kakria is committed to providing a safe and responsible gambling environment. The Platform offers the following tools to all account holders, accessible directly from the account settings screen:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits. Limits take effect immediately when reduced and after a 24-hour cooling period when increased.
• Session Time Limits: Players may set a maximum session duration after which the Platform will prompt them to review their activity or log out.
• Cooling-Off Periods: Players may request a temporary suspension of their account for a period of 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, the account cannot be used for betting or gaming activity.
• Self-Exclusion: Players may request permanent self-exclusion, which closes the account indefinitely and prevents re-registration. Self-exclusion requests are processed within 24 hours of submission. Players who have self-excluded must not attempt to circumvent the exclusion by registering a new account.

If you are concerned that gambling is having a negative impact on your finances, relationships, or mental health, we encourage you to contact our support team via live chat or at [email protected] immediately. The kakria support team is available 24/7 and can assist you in activating any of the responsible gaming tools described above.

For further information on responsible gaming obligations, please visit the Responsible Gaming page.

To the maximum extent permitted by applicable law, kakria's total liability to any player arising out of or in connection with their use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that player into their kakria account in the 12-month period immediately preceding the event giving rise to the claim.

kakria shall not be liable for:

• Any loss of profits, loss of data, loss of goodwill, or any indirect, special, incidental, or consequential loss of any kind, howsoever arising.
• Any interruption to the Platform caused by circumstances beyond kakria's reasonable control, including but not limited to internet service outages, power failures, acts of government, natural disasters, or third-party system failures.
• Any loss arising from a player's failure to keep their account credentials secure.
• Any delay in withdrawal processing caused by third-party MFS providers or banking institutions.

Nothing in these terms excludes or limits kakria's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

kakria reserves the right to amend, update, or replace these Terms & Conditions at any time. The most current version of the terms will always be accessible at kakria.org/terms-conditions, with the effective date prominently displayed at the top of the document.

Where amendments are material — for example, changes that affect player rights with respect to withdrawals, dispute resolution, or account closure — kakria will endeavour to provide at least 7 days' advance notice via registered account email or in-platform notification prior to the amended terms taking effect.

Non-material amendments (such as clarifications of existing provisions, corrections of typographical errors, or updates to reflect changes in available payment methods) may take effect immediately upon publication without individual notice. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the amended terms.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which kakria operates. Nothing in these terms is intended to restrict any rights you may have as a consumer under the mandatory laws of your country of residence.

In the event of a dispute between you and kakria, we encourage you to contact our support team in the first instance. The majority of issues can be resolved quickly and informally through direct communication with [email protected].

Where a dispute cannot be resolved informally within 14 days of first contact, either party may escalate the matter through the dispute resolution process published in the Platform's support documentation. kakria is committed to resolving all genuine disputes fairly and transparently. All dispute resolution communications must be conducted in English.

For questions, complaints, or requests relating to these Terms & Conditions, or for any other account-related matter, please contact the kakria support team through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the kakria website. Response time is typically under 2 minutes.
• Email: [email protected] — for non-urgent queries and formal written requests. Responses are provided within 24 hours during standard operating periods.

All formal notices under these Terms & Conditions must be submitted in writing to [email protected] and will be acknowledged within 2 business days of receipt. kakria's support team operates in both English and Bengali and will respond in the language in which the query is submitted where operationally possible.