kakria Privacy Policy

kakria ("we", "us", "our") is committed to protecting the privacy and security of all personal data that we collect from players, visitors, and any other individuals who interact with the kakria platform at kakria.org (the "Platform"). This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how we use and protect it, and what rights you hold over your own information.

This Policy applies to all players registered with kakria, to visitors who browse the Platform without registering, and to any person who contacts our customer support team. It covers all products and features available on the Platform, including sports betting, live cricket wagering, casino games, slots, crash games, and wheel games.

This Privacy Policy should be read alongside the kakria Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy will prevail.

If you have any questions about this Policy or about how kakria handles your personal data, please contact our support team at any time via live chat or at [email protected].

kakria collects personal data in a number of ways: directly from you when you register or interact with the Platform, automatically when you visit and use the Platform, and from regulated third-party service providers as part of our identity verification and payment processing obligations. The categories of data we collect are described below.

kakria does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is contained in a submitted identity document), or health data. If any such data is inadvertently provided in a support communication, it will not be stored beyond the resolution of the relevant query.

kakria uses the personal data we collect for the following specific purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected without first seeking your explicit consent.

• Account registration and management: To create and maintain your kakria account, verify your identity, manage your account settings, and provide you with access to all platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, to match incoming and outgoing transactions to your account, and to comply with financial record-keeping obligations.
• Identity verification (KYC): To verify that you are who you say you are, that you meet the minimum age requirement of 18 years, and that you are not on any self-exclusion or prohibited player register.
• Customer support: To respond to your enquiries, resolve complaints, investigate disputes, and communicate with you regarding your account status or any platform changes that affect you.
• Responsible gaming: To monitor account activity for indicators of problem gambling, to apply and enforce deposit limits, cooling-off periods, and self-exclusion requests, and to provide targeted responsible gaming information where appropriate.
• Fraud prevention and security: To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. To protect the integrity of the platform and the interests of all legitimate players.
• Legal and regulatory compliance: To meet our obligations under applicable laws, including any anti-money laundering, counter-terrorism financing, and data protection requirements applicable in the jurisdictions in which we operate.
• Platform improvement: To analyse how players use the platform in aggregate in order to improve features, optimise performance, fix technical issues, and develop new products. Analytical processing is conducted on anonymised or pseudonymised data wherever possible.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates by email or in-platform notification — but only where you have opted in to receive such communications. You may opt out at any time by contacting support or updating your notification preferences in your account settings.

kakria processes personal data on one or more of the following legal bases, depending on the nature of the processing activity in question:

• Contractual necessity: Processing that is necessary to perform the contract between you and kakria — i.e., operating your account, processing payments, and delivering the betting and gaming services you have signed up to use.
• Legal obligation: Processing that is required to comply with applicable law, including identity verification, transaction record-keeping, and responses to lawful requests from law enforcement or regulatory authorities.
• Legitimate interests: Processing carried out to pursue kakria's legitimate business interests, such as fraud detection, platform security, responsible gaming monitoring, and aggregate analytics — provided those interests are not overridden by your own privacy rights. Where we rely on legitimate interests, we have assessed the balance and concluded that our interests do not unduly prejudice your rights and freedoms.
• Consent: Processing that is based solely on your freely given, specific, and informed consent — primarily marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to that withdrawal.

The third parties with whom kakria may share your personal data, and the reasons for doing so, are as follows:

• Mobile Financial Service (MFS) providers — bKash, Nagad, Rocket, and Upay: We share transaction data with these providers as a necessary part of processing your deposits and withdrawals. These providers operate under their own privacy policies and are regulated under Bangladeshi financial services regulations.
• Banking partners — Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and Islami Bank: For players using bank transfer as a payment method, we share the minimum necessary information to facilitate fund transfers between your bank account and your kakria wallet.
• Identity verification (KYC) service providers: We may use regulated third-party KYC platforms to assist with document verification and identity screening. These providers process your identity documents strictly for verification purposes and are contractually prohibited from using your data for any other purpose.
• Technology and infrastructure providers: Trusted third-party technology partners who provide hosting, database management, content delivery, and platform maintenance services. These providers act as data processors under our instruction and are bound by strict data processing agreements.
• Game content providers: Where you play games supplied by third-party studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), minimum necessary session and account data is shared with those providers to enable the game to function correctly. These providers do not receive your financial data or full identity documents.
• Law enforcement and regulatory authorities: kakria will disclose personal data to competent authorities where required to do so by applicable law, by court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will, where legally permitted, notify you of such a disclosure.

All third-party data processors engaged by kakria are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with kakria's documented instructions.

The kakria Platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, protect against fraud, and collect aggregate usage analytics. The types of cookies used on the Platform are described below:

You may manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your kakria account. Disabling functional or analytics cookies will not affect your ability to use the Platform's core features but may reduce the quality of your experience.

kakria retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods applied to the main categories of data are as follows:

• Account and identity data: Retained for the duration of your active account relationship with kakria, plus a minimum period of five years following account closure. This retention is necessary to meet financial record-keeping and anti-money laundering compliance obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, in accordance with standard financial compliance requirements.
• KYC verification documents: Retained for a minimum of five years following account closure or the completion of the relevant verification process, whichever is later.
• Customer support communications: Retained for two years from the date of the last communication in each support case, or longer where the communication relates to an ongoing dispute or compliance investigation.
• Technical and usage logs: Retained for up to 12 months from the date of collection, after which they are deleted or permanently anonymised.
• Marketing consent records: Retained for the duration of your opt-in consent, plus two years following any withdrawal of consent, to demonstrate compliance with consent-based marketing requirements.

Where data is no longer required for its primary purpose and no legal obligation requires its retention, kakria will either delete it securely or anonymise it so that it can no longer be linked to any identifiable individual.

kakria applies a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security controls include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the kakria platform, ensuring that your account credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive data fields including passwords (stored as salted cryptographic hashes, never in plain text), payment account references, and identity document data.
• Access controls: Personal data is accessible only to kakria staff and authorised third-party processors who have a documented need to access it for legitimate operational purposes. Access is governed by role-based permissions and is reviewed regularly.
• Continuous monitoring: Our security systems monitor the platform around the clock for anomalous access patterns, login attempts from unrecognised devices, and other indicators of potential compromise.
• Penetration testing and security audits: The platform undergoes periodic independent security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident response plan: kakria maintains a documented security incident response procedure. In the event of a breach that poses a material risk to your rights and freedoms, we will notify affected players without undue delay.

While kakria takes all reasonable technical precautions, no internet-connected platform can guarantee absolute security against all possible threats. You also have a responsibility to protect your own account by keeping your login credentials confidential, using a strong and unique password, and contacting us immediately if you suspect any unauthorised access to your account.

As a kakria player, you hold the following rights in respect of the personal data we hold about you. These rights may be exercised at any time by contacting our support team at [email protected] with a clear description of your request. We will respond within 5 business days of receiving a valid request.

As part of the registration and KYC process, kakria requires all players to confirm their date of birth and to provide documentary proof of age. Any account found to be held by a person under 18 years of age will be closed immediately, all associated balances will be forfeited, and the matter may be referred to relevant authorities where required by law.

If you are a parent or guardian and have reason to believe that a minor in your care has registered a kakria account, please contact us immediately at [email protected]. We will investigate and act without delay.

kakria also supports the use of parental control and device filtering software for households where minors may have access to internet-connected devices. We encourage responsible adults to take all appropriate steps to prevent underage access to online gambling services.

The kakria Platform does not contain links to third-party websites or services other than those that are strictly necessary for platform operation (such as embedded game content from licensed providers). This Privacy Policy applies solely to data collected and processed by kakria directly. It does not govern the data practices of any third-party game studio, payment provider, or other external service.

Where you interact with a third-party service in connection with your kakria account — for example, initiating a bKash or Nagad payment — that interaction is governed by the third party's own privacy policy. kakria encourages you to review the privacy policies of any third-party services you use in connection with your account.

kakria reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or operational developments on the Platform. The effective date at the top of this document will be updated whenever a new version is published.

Where changes are material — for example, a new category of data being collected, a new type of third-party sharing, or a change to retention periods — we will notify registered players via their account email address or via an in-platform notification at least 7 days before the changes take effect. For non-material changes such as clarifications, corrections, or minor formatting updates, the revised Policy will take effect immediately upon publication without individual notice.

We encourage you to review this page periodically to remain informed about how kakria protects your personal data. Continued use of the Platform following the publication of any updated Policy constitutes your acceptance of the revised terms.

For any questions about this Privacy Policy, to exercise any of your data rights as described in Section 9, or to report a concern about how kakria is handling your personal data, please contact our support team through one of the following channels:

When submitting a data rights request by email, please include your registered account username, the email address associated with your account, a clear description of the data right you wish to exercise, and any relevant supporting information. This will allow us to locate your records accurately and respond to your request as quickly as possible.

All formal privacy-related correspondence should be submitted in English. Our support team is available in both English and Bengali and will respond in the language you use, where operationally possible.